Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to EdnaGo! The terms "we", "us" and "our" refer to EdnaGo. EdnaGo operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a convenient and enjoyable shopping experience (the "Services").

Our store is powered by Shopify, which provides the technology that enables us to offer our Services.

These Terms of Service, together with the policies referenced in this document, explain your rights and responsibilities when using our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country or region of residence.

When using our store or placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address and payment details.

You agree that all information you provide is accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

You must not sell, transfer or assign your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products, descriptions, colours and images as accurately as possible.

However, the actual appearance of a product may vary slightly depending on your device, screen settings and display capabilities.

Product descriptions, images and specifications are provided for general information and may be updated from time to time.

We reserve the right to modify product descriptions, discontinue products or limit product quantities where necessary, subject to applicable consumer protection laws.

Nothing in this section affects your statutory rights if a product is faulty, damaged or not as described.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order in circumstances such as suspected fraud, payment issues, incorrect pricing or product availability problems.

If we cancel an order after payment has been received, we will arrange a refund using the original payment method, where possible.

Please check your order details carefully before completing your purchase. If you need to make a change or request cancellation, contact us as soon as possible at info@ednago.com.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Returns, refunds and cancellations are handled in accordance with our Refund and Returns Policy and applicable consumer protection laws.

Products purchased through EdnaGo are intended for personal or household use unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

All product prices are displayed in the currency shown on our website.

Prices, discounts and promotional offers may change without prior notice. However, the price charged for your order will be the price displayed at the time of purchase, as confirmed in your order confirmation.

Unless otherwise stated, shipping charges, applicable taxes, customs duties and import fees may be additional.

You agree to provide accurate and complete billing, payment and contact information when placing an order.

You confirm that you are authorised to use the payment method provided and that sufficient funds are available to complete the transaction.

If an obvious pricing or listing error occurs, we reserve the right to contact you to confirm whether you wish to proceed at the correct price or cancel your order and receive a refund.

SECTION 5 – SHIPPING AND DELIVERY

We currently ship to the countries listed in our Shipping Policy.

Orders are carefully packaged and prepared for dispatch within 1–3 business days.

Estimated delivery time is 6–12 business days after dispatch, subject to the destination and local delivery conditions.

All delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances beyond our reasonable control, including carrier delays, customs procedures, public holidays and unexpected logistical disruptions.

If we become aware that an order cannot be shipped within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

We remain responsible for fulfilling our obligations regarding delivery and for resolving delivery issues in accordance with applicable consumer protection laws.

For further information, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including trademarks, logos, text, images, graphics, videos, product descriptions, designs and website layouts, is owned by or licensed to EdnaGo and is protected by applicable intellectual property laws.

You may use our website and its content for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, publish, copy or commercially exploit any content from our website without our prior written permission.

The EdnaGo name, logo and branding may not be used without our written consent.

Shopify's name, trademarks and branding remain the property of Shopify.

All other third-party trademarks and materials remain the property of their respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to tools, applications or services operated by third parties.

These tools are provided by their respective providers, and we do not necessarily control or monitor their operation.

Your use of third-party tools is subject to the applicable terms and conditions of those providers.

To the extent permitted by law, EdnaGo is not responsible for the availability, performance or content of third-party tools.

We may introduce new features, tools or services in the future. These will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and informational purposes.

EdnaGo does not control or guarantee the accuracy, security or content of third-party websites.

If you access a third-party website, you do so at your own discretion and should review its terms and privacy policies.

Any transactions or disputes involving third-party products or services should be addressed with the relevant provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

EdnaGo is powered by Shopify, which provides the e-commerce platform used to operate our online store.

However, purchases made through our website are transactions between you and EdnaGo.

Shopify is not the seller of products offered by EdnaGo and is not responsible for the fulfilment of orders placed through our store.

Nothing in these Terms affects any rights or obligations that cannot legally be excluded under applicable law.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us.

Personal information collected through our Services is handled in accordance with our Privacy Policy.

As our store is hosted on Shopify, certain personal information may also be collected and processed by Shopify to provide and improve the Services.

Information may be shared with payment providers, shipping partners, fulfilment providers and other service providers where necessary to process your orders and operate our business.

Some service providers may process information outside your country of residence. Where required, appropriate safeguards will be applied.

For further information about how personal data is collected, used and protected, please refer to our Privacy Policy.

Shopify's privacy information is available at:

https://privacy.shopify.com/en

SECTION 11 – CUSTOMER REVIEWS AND COMMENTS

If you submit reviews, feedback, suggestions, photographs or other content to EdnaGo, you confirm that you have the necessary rights to submit that content.

By submitting content, you grant EdnaGo a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for operating, improving and promoting our Services.

We may moderate, remove or refuse content that is unlawful, misleading, offensive, inappropriate or infringes the rights of others.

You must not submit false reviews, misleading information, unlawful content or material that violates another person's intellectual property or privacy rights.

You remain responsible for the content you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order you have placed, we may contact you to discuss the available options, including cancellation and a refund where appropriate.

Nothing in this section limits your rights under applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website:

- For any unlawful, fraudulent or malicious activity.
- To violate applicable laws or regulations.
- To infringe the intellectual property or privacy rights of others.
- To submit false, misleading or fraudulent information.
- To harass, threaten, abuse or discriminate against others.
- To transmit viruses, malware or harmful code.
- To interfere with the security or normal operation of our website.
- To attempt unauthorised access to our systems, accounts or data.
- To collect or misuse personal information belonging to other users.
- To send spam or other unauthorised promotional communications.

You must not use automated systems, bots, scraping tools or similar technologies to extract website content or data without our prior written permission.

We reserve the right to restrict or suspend access to our Services where we reasonably believe that these Terms have been violated, subject to applicable law.

SECTION 14 – AUTOMATED ACCESS AND AGENTS

Automated systems, software agents and similar technologies must not access or interact with our Services in a manner that violates these Terms or applicable laws.

We may restrict automated access that:

- Places an unreasonable burden on our website or systems.
- Attempts to bypass security measures.
- Collects personal information without authorisation.
- Copies or extracts website content without permission.
- Interferes with the normal operation of our Services.

Where permitted, authorised automated systems must identify themselves and respect any technical restrictions communicated by EdnaGo.

We reserve the right to take reasonable measures to protect our website, customers and business operations.

SECTION 15 – TERMINATION

We may suspend or restrict access to our Services where necessary to protect our business, customers, website or systems, or where these Terms have been materially violated.

Where appropriate, we may terminate access to our Services in accordance with applicable law.

Termination does not affect any rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our website and its content are provided for general informational and shopping purposes.

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

To the fullest extent permitted by law, our Services are provided on an "as available" basis.

Nothing in these Terms excludes or limits any statutory warranties, consumer guarantees or other rights that cannot legally be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, EdnaGo shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or Services.

This may include loss of profits, loss of business opportunities or loss of data, where such exclusions are legally permitted.

Nothing in these Terms excludes or limits our liability for:

- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Faulty or defective products where liability cannot legally be excluded.
- Breach of statutory consumer rights.
- Any other liability that cannot legally be excluded or limited.

Your statutory rights remain unaffected.

SECTION 18 – INDEMNIFICATION

You agree to indemnify EdnaGo against reasonable losses, liabilities and expenses arising directly from your unlawful use of our Services or your material breach of these Terms, to the extent permitted by applicable law.

This section does not apply to losses caused by our own negligence, breach of contract or unlawful conduct.

We reserve the right to manage the defence of any claim for which indemnification applies, where legally permitted.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply and remain in full force.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our other published policies, constitute the agreement governing your use of our Services.

They replace any previous versions or communications relating to the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

EdnaGo may transfer or assign its rights and obligations where necessary for business operations, restructuring or a transfer of ownership, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of England and Wales, where applicable.

Nothing in this section limits any mandatory consumer rights or legal protections available to customers under the laws of their country or place of residence.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update, modify or replace any part of these Terms of Service when necessary.

The latest version will always be available on this page.

Where required by law, we will notify customers of significant changes.

Your continued use of our Services after updated Terms are published constitutes acceptance of those changes where such acceptance is legally valid.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Business Name: EDNAGO

Email: info@ednago.com

Business Address:
71-75 Shelton Street,
London WC2H 9JQ,
United Kingdom

Customer Support: info@ednago.com