Shipping policy

Shipping Policy

1. Shipping Destinations

We currently ship to the following countries:

- United Kingdom
- United States
- Belgium
- Germany
- France
- Italy
- The Netherlands
- Portugal
- Spain

2. Order Processing and Delivery Times

Every order is carefully packaged and prepared for dispatch within 1–3 business days of being placed.

We offer shipping to all the countries listed above, with an estimated delivery time of 6–12 business days.

Please note that delivery times are estimates and may vary depending on your location, local delivery conditions, carrier delays, customs procedures and public holidays.

3. Shipping Costs

All applicable shipping costs are displayed at checkout before you complete your purchase.

Any additional customs duties or import taxes, where applicable, are not included in the shipping costs.

4. Delivery Address

Please ensure that your delivery address and contact details are accurate and complete when placing your order.

If you notice an error, please contact us as soon as possible at info@ednago.com.

Once an order has been dispatched, we cannot guarantee that changes to the delivery address will be possible.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes and/or VAT, depending on the destination country's regulations.

Any additional charges imposed by customs authorities are the responsibility of the recipient unless otherwise stated.

6. Order Tracking

All orders include a tracking number, allowing you to follow your shipment and stay updated on its journey.

Once your order has been dispatched, tracking information will be provided when available.

Please allow some time for tracking information to become active after dispatch.

7. Damaged, Lost or Incorrect Orders

If your order arrives damaged, does not arrive, or you receive an incorrect item, please contact us as soon as possible at info@ednago.com.

Please include your order number and, where applicable, clear photographs of the damaged or incorrect item.

Our customer support team will review your case and work with you to find an appropriate solution.

8. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact our customer support team:

Email: info@ednago.com

EdnaGo – Customer Support